- How do I view my reservation?
- Use this link to view, modify, or cancel your reservation.
- When is check in/check out time?
- Check-in time is from 3 pm, and check-out time is 11 am.
- Do you allow smoking on property? In the rooms?
- There is no smoking allowed inside the property; however, we have a courtyard and terraces where our guests can smoke.
- How much do you charge for high-speed/WiFi Internet access?
- The fee is $10.00 + tax per night.
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Yes, located on the first floor, and equipped with a small selection of cardio equipment and free weights. Open around the clock, 24 hours, seven days a week.
- Do you offer room service? What are the hours?
- Yes. Room service is available 24 hours.
- Do you have a business center?
- Yes. Our business center is open 24/7, with computers and Internet available for $6.95 per every 15 minutes of use (credit card required for payment). You may print boarding passes for free.
- Do you have a pool?
- Yes. Our pool is open from sunrise to sunset, and we also offer beach access.
- Do you have a spa? What are the hours?
- We don't have a spa in the hotel. However we offer In-Room Spa services.
- How do I get to the hotel?
- Directions can be found on our Maps/Directions page.
- Do you offer free shuttle service from the airport?
- No, however our concierge is happy to assist with any transportation needs. Taxis are also readily available at the airport and average cost from Miami International Airport to the hotel is approximately $35 each way.
- What are your cross streets?
- Surfcomber Hotel is on Collins Avenue at 17th Street.
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- We have valet parking (parking is offsite) for $34 per night, plus tax. Parking is not included in the room rate.
- How do I view my reservation?
- Use this link to view, modify, or cancel your reservation.
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- We allow rollaways in the rooms with capacity for them for an additional fee of $20 per night. We provide complimentary cribs upon request.
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- Please contact Surfcomber Hotel directly at (305) 532-7715.
- What is the minimum age requirement to check in to the room?
- 21 years old.
- What is your cancellation/deposit policy?
- Cancellations must be made 72 hours prior to reserved arrival date or a one-night fee will be applied. Special event deposits may apply during peak dates.
- Is my ID/passport required at check in?
- Yes, a valid government-issued picture ID is required for check-in.
- What age do kids stay for free?
- Kids 17 and under stay for free in existing bedding when accompanying an adult.
- Do you have connecting rooms?
- Yes.
- Do you have ADA rooms?
- Yes, all of our Queen Deluxe rooms are ADA compliant. We welcome you to contact us about any special needs you may have.
- Do you have an early departure fee?
- Yes, half room rate.
- Do I need a Credit card to check in to the Surfcomber.
- Yes.
- What are the hours of the restaurant/bar/lounge?
- Surfcomber Dining Room is open from 7:00 am - 5:00 pm.
Our Lobby Lounge is open from 5:00 pm - 11:00 pm.
Our Poolside Bar is open from 11:00 am - 4:00 pm.
- I have questions about my bill. Who do I call?
- Please contact the Hotel Accounting Department for assistance.
- What forms of payment are accepted to pay for my room?
- We accept cash at check-out and all major credit cards to establish credit. A credit card is required at check-in to authorize room fee, taxes and $100 per night for incidentals, which you can then pay by cash or a different credit card at check-out if you prefer.
Pets
- Are pets allowed? Are there restrictions for weight, height or types?
- Yes, we happily welcome pets at our South Beach hotel, and for no extra charge and no restrictions as to type, size and number of pets. We ask all guests to sign a wavier at check-in stating that the guest is responsible for any damage caused by the animal. We also ask for the guest's cell-phone number in the event they are out and the animal is causing a disturbance.
- Do you have pet free rooms for those with allergies?
- Yes, we have pet-free rooms available.
- Do you have pet sitting or dog walking services?
- No, but our concierge may assist with locating Miami Beach pet sitting or dog walking services.
- How far do you have to walk to take your pet out?
- Only a couple of yards from our hotel lobby.
Concierge
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Please contact our hotel directly at (305) 532-7715.
Meetings
- How do I book a meeting?
- Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal.
- How can I create a unique atmosphere during my meeting?
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Do you offer special group rates?
- Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
- Need more information about booking a meeting at a Kimpton Hotel?
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- How can I book a wedding at a Kimpton Hotel?
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
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